Travel Deal of the Day (Apr. 10, 2007)Services such as Priceline.com and Hotwire.com (where you bid for your air, hotel or car reservations without knowing the exact airline/hotel/car rental company) advertise that their rates are extraordinarily low but that all reservations are non-refundable. Sometimes “non-refundable” travel services such as Priceline.com and Hotwire.com are not actually non-refundable.
The Deal:
Services such as Priceline.com state that all bookings are non-refundable regardless of the circumstances. Such restrictions are understandable given the tremendous discounts. However, there are extremely limited circumstances where services such as Priceline will let you refund or change your booking. Some examples include:
(1) During a major weather event such as a hurricane or blizzard, Priceline will often let you cancel your reservation without penalty, if you provide proof that you were unable to complete your trip due to the weather event. I have recently been involved in two major winter weather events - in both circumstances, Priceline refunded the reservation without penalty (after I provided proof of flight cancellation).
(2) If you make a mistake when booking your reservation (wrong city, wrong date), Priceline will sometimes let you change your reservation with a small penalty (often you are required to rebid using Priceline for the correct city or dates).
(3) In the event of a death or major illness of a close relative or a traveler booked in the same reservation, Priceline may (on a case by case basis) allow you to change or refund your reservation.
How:
Call Priceline.com at (800) 774-2354.
Call Hotwire.com at (866) 468-9473.
The Inside Scoop:
In a majority of situations, Priceline and Hotwire reservations are non-refundable. However, exceptions sometimes apply. Non-refundable travel services will not advertise that these limited exceptions apply. Most people assume that non-refundable means non-refundable, regardless of the circumstance. While these exceptions are not the general rule and apply only in limited circumstances, there is very little to lose by attempting to obtain some kind of exception when extraordinary circumstances occur.